Recent Why SERVPRO Posts

The Steps of the Clean Water Mitigation Process

9/2/2021 (Permalink)

Standing water in warehouse. Even if your damage is a case of pipe burst cleanup, it's best to take care of it as soon as possible.

Finding out that you need water cleanup in your commercial building in Buford, GA, is never fun. If you must require the services of water mitigation specialists, however, clean water remediation is usually the least problematic. Here are the steps you can expect the technicians to follow during pipe burst cleanup.

1. Initial Consultation

As soon as you call, the representative on the other end of the line may ask questions designed to get to the root of the problem. This helps the company plan which equipment to bring to your building and can make the process flow more smoothly.

2. On-Site Assessment

The real plan is formed when technicians arrive at your property. They inspect the building and determine a course of action. They may also provide emergency services, such as shutting the water or power off to the area if you have not already done so.

3. Water Extraction

Using industrial pumps, the professionals remove water from the area. The sooner the pipe burst cleanup begins, the less likely you are to experience secondary damage, so it's imperative that as much water is removed as quickly as possible.

4. Surface Drying

To prevent mold, everything must be dried. Dehumidifiers tame the moisture in the air; fans and wet vacuums pull water out of fabrics and off surfaces.

5. Restoration Process

Even if the water damage is a result of a supply line breaking, that doesn't automatically mean the damage wasn't extensive. Walls and insulation, as well as ceiling tiles and flooring, may still have to be removed and discarded. The restoration experts then replace them and try to make sure wallpaper, paint or tiles match up before the job is done.

Even if your damage is a case of pipe burst cleanup, it's best to take care of it as soon as possible. By mitigating clean water damage quickly, you can avoid secondary damage and get back in your building.

The Advantages of Professional Mold Testing

6/14/2021 (Permalink)

Black mold behind drywall in Suwanee, GA Black mold damage behind a wall

A patch of mold on the wall or a musty odor in your home is a sign that you need mold remediation. When this happens, many homeowners in Suwanee, GA will purchase mold testing kits from the local hardware store. Unfortunately, these kits don't reveal the information mold remediation specialists need to address the problem. Only a test from a certified environmental hygienist yields accurate results.

Type of Test

DIY mold tests simply indicate that there is mold in your home, but that doesn't really give you any new information. There are always mold spores in the air because they travel in from outside on clothing, hair, shoes and pets. However, a professional hygienist can get a useful reading with several types of surface tests:

  • Bulk samples
  • Swab samples
  • Tape samples

During mold testing, the hygienist may also take air quality samples using spore traps. No matter how the data is gathered, however, it is then sent to a lab for investigation to better inform the mitigation process.

Mitigation Process

While a mold kit only reveals the presence of spores, a professional test is more conclusive. Once the type, location and concentration level of the mold problem is discovered, technicians can seal off the affected area and start mitigation. They remove all material that has too much mold damage to be salvaged. Then they clean and dry the area to prevent mold from returning. When the process is complete, it's a good idea to have the environmental hygienist conduct post-testing to verify that the mold problem has been resolved.
When you suspect that you have a mold problem in your home, it is natural to want to save money conducting your own test. Unfortunately, the DIY kits are typically a waste of money because they don't tell you what you need to know. Professional mold testing necessary to get an accurate reading of the whole scope of the issue.

The Importance of Corporate Resources After a Large Disaster

2/19/2021 (Permalink)

Flooded office In a major flooding event, local franchises can become overwhelmed.

The Importance of Corporate Resources After a Large Disaster

Many disasters are simply local events that impact one or two companies. These situations include localized storm issues, a company fire, or a broken plumbing system in a school or office. Other times, though, a disaster impacts a much wider area with many companies and homeowners suffering a catastrophic loss all at once. The California wildfires are a good example of this widespread damage, as are the recent floods of Midland, Michigan caused by a dam breach. At this time, the 1,700 SERVPRO franchises that operate across North America often pool their resources to help the wider community. This allows more people to be helped in a timely fashion.

Corporate Strength

In a major flooding event, local franchises can become overwhelmed. When hundreds of homes and businesses are instantaneously dealing with flooded properties, only so many can be helped by the franchises in Buford, GA. By bringing in other professional restoration service franchises, the following benefits result:

  • Additional equipment
  • More workers
  • More expertise
  • Faster response times
  • Reduced damages

Overall, this results in a smaller catastrophic loss for the impacted community. A multitude of crews coming together means critical issues can be addressed without delays. More specialized equipment on hand enables crews to pump out standing water, dry out flooded areas of buildings and respond to dangerous situations.

Local Knowledge

In coordination with local resources, SERVPRO's Disaster Recovery Team mobilizes as needed to help with widespread storm damage and other issues. This has been a successful model to help devastated communities recover from large-scale events for many years. Communities across North America have benefitted from this pooling of valuable resources of equipment and knowledge. Whether it is a large hurricane along the coast or major flooding in the heartland, communities can count on a robust response from professionals.
A catastrophic loss can be minimized by a coordinated response. Local knowledge and corporate strength is a potent combination for handling disasters.

How To Find Mold Even If You Can't See It

12/8/2020 (Permalink)

Mold remediation specialist, cleaning mold in drywall Mold remediation services in Buford, GA

Ways To Help You Decide If You Need Mold Remediation Specialists

You're faced with a dilemma. You know that there's a mildew smell in the office, but you've checked everywhere you can think of and you still don't see any signs of mold. Do you shrug and ignore it, maybe run an oil diffuser and hope it goes away? That's an option, but just because you can't see mold doesn't mean that it isn't there. Noticing a mold smell is a pretty good indicator that something isn't right, even if you can't see it. Here are some ways to help you decide if you need a mold remediation specialist to visit your office in Buford, GA.


1. Smell
You know that a fungus smell likely indicates mold, but why? Mold emits gases at various stages of its growth. Mold itself is not smelly; it's the compounds that are released into the air by the mold that smell bad. If you're smelling a mold smell, you can be fairly confident that there is mold growing somewhere.


2. Sight
Mold doesn't just look like the black, blue, or gray spots you find on leftovers that have been in the fridge for too long. Mildew, which is just early-stage mold, might look to you like dirt. Especially in basements or storage areas that aren't regularly visited by your cleaning crew, don't just write off a dirty surface as just needing a wet rag. It might be early signs of mold.


3. Infrared
Sometimes, the only way to tell whether or not there is mold is to look behind walls. Thankfully, infrared technology makes it possible to check for leaks, the extent of any possible damage, and energy leaks that may be allowing moisture into the building without tearing down walls. Infrared doesn't identify mold, but it identifies mold-friendly conditions that are of concern to mold inspectors.
A mold smell in your facility likely indicates a problem. Hoping that the smell will go away probably isn't going to work. Instead, have a professional come to assess your building so that you can get the problem taken care of quickly.

Will Your Rental Policy Cover Mold Damage?

11/24/2020 (Permalink)

Black mold inside a wall Black mold damage in Hamilton Mill, GA

Rental insurance can be a bit confusing. It is sometimes unclear what your policy does not cover. Mold insurance, in particular, is often complex. Below is a rundown of when your renters' policy covers mold damage.

When Mold Is Covered

Your insurance should pay for any mold that results from an accidental and sudden peril. Many disasters fall into this category, including:

  • Windstorms
  • Hail
  • Theft
  • Fire
  • Lightning
  • Vandalism
  • Volcanic eruptions

However, since mold thrives in wet conditions, the spores are most common following interior floods, HVAC leaks or pipe bursts. If you experience one of these scenarios, call emergency restoration experts in Hamilton Mill, GA, immediately. They can repair and disinfect your belongings before the mold growth begins. Your insurance should pay for the cost of this service. The policy will also cover any necessary mold removal and cleanup.
Don’t forget that your rental insurance only covers damage to your personal property. Any harm to the actual building is your landlord's responsibility.

When Mold Is Not Covered
Your rental insurance policy likely includes some mold exclusions. For instance, most renters' policies do not pay for any water or mold damage caused by external floods. These floods can result from sewer overflow, storm surges and heavy rains. However, you can purchase separate flood or sewer endorsements that should cover mold caused by these perils.
Insurers also will not cover mold that results from your negligence. If you leave out wet items or fail to remove standing water, the insurer may deem you liable for the damage and refuse to pay for the repairs.

How Much Damage Is Covered
Many insurance companies limit how much they will pay for mold claims. They may not give you more than a few thousand dollars per incident. You can purchase separate endorsements for your more valuable belongings, such as musical instruments, electronics and jewelry.
Rental insurance usually contains some mold coverage. However, that coverage may be limited, and it only applies in certain situations. Be sure to read over your policy so you understand exactly what is included.

Getting Rid of Shower Mold

9/30/2020 (Permalink)

Mold and scale on old bathroom walls Black mold is a very common occurrence in your shower

It's very common to find mold growing in your household bathroom. The moist, humid environment that your bathroom creates is an ideal fungal breeding ground. Shower mold is especially common, since it's the largest source of moisture in the entire bathroom. If your bathroom in Hamilton Mill, GA, is experiencing unwanted mold growth, you need to follow the technique below.

Cleaning a Moldy Shower

Black mold is a very common occurrence in your shower. Luckily, this means that there are plenty tried and true cleaning methods available. Here's how to perform one of the most effective techniques:

Create a safe, non-toxic mold cleaning solution using equal parts water and white vinegar. Pour this solution into a clean spray bottle.
Generously mist down the moldy areas with the cleaning solution. You should strive to create an even layer, without over-saturating. If puddles are forming in your shower basin, you're using too much solution. Let the mixture sit for 5-10 minutes.
Use a clean, dry cloth to wipe off the solution. The mold should easily come off with it. You may need to use multiple cleaning rags, depending on how large the affected area is.
Scrub down any remaining mold patches with a kitchen sponge or scrub brush. Mold that's growing in the shower grout or caulking can be removed using a spare toothbrush.
Dry the area completely using a fresh, dry cleaning rag. Make sure to wipe up all of the moisture in order to prevent further mold growth.

Preventing Bathroom Mold
Keeping your bathroom clean and dry is the best way to prevent future mold issues. Every time you take a shower, you need to make sure you're taking the time to dry the excessive moisture. This includes wiping down the tiles, the edge of the tub, the puddles on the floor, and the grout and caulking. Keeping a window open or a door cracked while taking a shower can also help prevent condensation from building up.
Shower mold is extremely common but relatively easy to resolve. If your mold issue spreads out of control, you need to contact mold remediation experts for help.

Removing Mold From Ductwork

9/9/2020 (Permalink)

Male technician cleaning industrial air conditioner indoors Keep your air ducts clean

Four Steps For Cleaning Air Ducts

Maintaining a commercial property is a complicated job, and it gets even more challenging when you discover significant issues, like black mold growth. Mold does not always appear in common ways; sometimes, you may find hints of a mold problem peeking out from your facility's ductwork. There are at least four steps for cleaning air ducts.

Examine insulation
Sanitize the area
Assess the cause
Contact a specialist

Examine the Insulation
While eliminating mold from the inside of metal ductwork can be a simple task of cleaning and disinfecting, your job does not end there. You should inspect the insulation surrounding the clean ducts, ensuring that mold has not contaminated it. If you find mold, you will probably need to remove the majority of the surrounding insulation.

Sanitize the Area
Once you remove the contaminated insulation, you can move onto the cleaning process. All surfaces affected by the black mold will need to be disinfected and thoroughly cleaned. There are specific cleaners designed for sanitizing surfaces, but if you need help selecting an appropriate cleanser, you can contact a mold remediation company.

Assess the Cause
Beyond the discovery and removal of mold, finding out the cause is essential to eliminating the risk of recurrence. Inspect the surrounding area for signs of plumbing leaks or other water damage. If you do not find anything immediately around the ductwork, check the room closest to the most extensive mold growth, sometimes spores will travel into ductwork from the primary infestation.

Contact a Specialist
Mold should not be handled by people who do not understand the correct steps for removal and species diagnosis. If you are unfamiliar with mold removal, then it is likely best to contact a mold restoration company in Dacula, GA.
Finding black mold growth in your facility can be disheartening, but it is not the end of the world. Contact a professional service to help you remediate your concerns.

Why Spend More on a Hygienist?

7/29/2020 (Permalink)

Technicians wearing protective gear while cleaning a house from mold damage Mold cleanup in an Hamilton Mill, GA

When you find mold in your Hamilton Mill, GA, home, you may take steps to clean it up and then assume that the problem has been handled. Unfortunately, mold damage goes much deeper than the surface. To get an accurate picture of how much mold cleaning is required, you need to know how widespread mold is in the unseen areas of your home, such as behind the drywall and under the carpeting and flooring. Professional hygienists are highly trained and have the right equipment to give accurate results that lead to effective mold cleaning.

The First Steps

One of the first steps in the mold remediation process is taking samples from the air and surfaces in your home.

This information provides important insights into preparing the best mold cleaning strategies. With the right information, the hygienist and mold remediation professionals can determine which equipment and supplies should be used, how long the cleanup process will take, and the best route for preventing future damage.

What's Next?
After putting together the plan for getting rid of and preventing future mold growth, the hygienist and the remediation professionals may tape off areas of your home to prevent mold spores from floating into unaffected areas. Technicians and hygienists may also wear personal protective equipment to limit the spread of spores. While these experts are working, you can make sure that children, pets, and other family members don't walk through the affected area.


Mold cleaning begins with an understanding of how far the mold has spread and what type of mold is in your Hamilton Mill, GA, home. Don't settle for cheap DIY tests; insist on results from a hygienist.

The Advantages of Corporate Storm Restoration Services

6/12/2020 (Permalink)

Storm water entering in a home Water Damage from Storm

Storm damage can greatly devastate any business in Buford, GA. These clients deserve the best storm restoration services around. Specialists at SERVPRO use the inherent advantages of corporate help to serve insurance agents and their numerous clients. Learn about some of these features that benefit you and the businesses you serve.

Training and Experience

Bigger restoration companies employ professionals who have both the necessary training and experience to succeed in the field. They can handle the water and flood damage left behind by various natural disasters:

  • Heavy storms
  • Snowstorms and accumulated ice
  • Hurricanes
  • Tidal surges
  • Tornadoes

These emergency situations are not the same and require different techniques and knowledge to treat them effectively. Water damage restoration technicians know how to take on each case and work with you to provide the best results. Business owners will be able to resume their operations thanks to this collaboration.

Fast Response
When it comes to storm restoration, time is of the essence. If water damage is left alone, it escalates and spreads throughout the location. The foundation and property inside weaken and break. Excess humidity encourages the growth of mold and mildew, making the area increasingly uninhabitable for employees and customers. Corporate storm response prevents these problems and additional costs by addressing the concerns of the business owners as fast as possible.

Equipment and Other Resources
Storm damage recovery involves the use of sophisticated equipment for cleaning and repair. Large companies with decades on the field use the latest equipment to help clients, reducing the costs and risks of buying and operating that equipment without expertise. Additionally, corporate remediation companies such as SERVPRO have locations across the country, ensuring that establishments everywhere receive the finest nearby assistance without any delay.
When a water-based disaster such as a storm or a flood strikes, your clients need the best assistance in the business. Corporate storm restoration services have the necessary personnel and resources to resolve problems in a timely manner.

How To Keep Mold Away in Humid Climates

5/14/2020 (Permalink)

There are some things you never want to see in your office building. Mold is one of them. This pesky invader can find its way into the office and grow rapidly under the right conditions. Mold thrives in high humidity, so if your office is located in a humid climate, or if there are moist environments in your workplace, there is a higher risk of mold appearing and spreading. Fortunately, you can take some steps to keep this fungus at bay.

Keep it Clean

Mold loves dirt and grime. Cleaning the most visible areas of your Sugar Hill, GA, office is not enough to prevent mold damage. You need to get into every nook and cranny of the building to ensure it's clean. Make sure your cleaning crew is doing the following:

  • Vacuuming carpet thoroughly each night
  • Sanitizing all surfaces and contact points, including door handles, light switches, and desks
  • Dusting tables, walls, cubicles and vents

Inspect After Storms
An area with high humidity is prone to mold issues. Any moisture in the office will increase the likelihood of mold growth. If a heavy rainstorm hits the area, check windowsills, doorways, and the building's foundation for water. If you notice any, make sure you clean it up promptly.

Maintaining Good Airflow
Mold spores love when there is a lack of ventilation. Your office should have good air circulation to keep away mold. Ensure that nothing is covering the vents in the building. Open windows on days when the weather permits it. Install and maintain exhaust fans in bathrooms, kitchens, and laundry rooms. Have a professional inspect and clean the air ducts in the building. This will keep air moving properly and efficiently. Sometimes you can avoid the need to call professional mold remediation specialists to do mold clean up if you prevent stagnant air in the building.
High humidity can invite fungal growth. The good news is you can maintain a mold-free environment by following these guidelines.

3 Keys for a Home Without Mold

3/27/2020 (Permalink)

black mold damage to bathroom Check the ceiling and tiles for the presence of mold colonies

3 Keys for a Home Without Mold

Mold and mildew in your home in Dacula, GA, brings an assortment of problems. To begin with, a case of bathroom mildew is not a pretty sight, and it also comes with a musty odor. Plus, it can cause harm to bathroom tiles, flooring, shower curtains and other items. The microscopic spores of various types of mold sometimes irritate humans and even cause allergy symptoms. Since moisture is the most likely cause of mold in a home, it pays to be vigilant against leaks, plumbing issues, and flooding. Here are three more items that you can do as a homeowner to decrease the likelihood mold will pay you an unwelcome visit.

1. Choose air conditioning over a swamp cooler. Swamp coolers are an efficient form of cooling for people living in warm and dry areas, but they can create a humidity problem. Regular maintenance of the unit can help reduce issues. If you operate a swamp cooler, make sure the humidity in rooms stay below 45 percent. Air conditioning units seldom cause similar issues, and they often have controls that can lower humidity levels.

2. Check for moisture in the bathroom. With all of the faucets, sinks, and drains, a bathroom is a prime location for mold growth. To prevent bathroom mildew, make sure there are no leaking pipes or areas of standing water. Check the ceiling and tiles for the presence of mold colonies which typically show up as dark spots.

3. Call in a mold remediation franchise. If you suspect the presence of mold in your home, call in the professionals. A company that has training and the right equipment can quickly detect the presence of mold and come up with a plan to defeat it. With the use of air scrubbers, HEPA vacuums, and cleaning agents, an experienced company can get mold under control, even a stingy case of bathroom mildew.

We are Cleaning Experts

3/20/2020 (Permalink)

Hand with glove spraying cleaner We can handle any commercial or residential sanitization job

SERVPRO is Here to Help during this time of need 

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. 

Specialized Training 

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include: 

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Specialized Products 

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. 

Call Today for a Proactive Cleaning 

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Buford/Suwanee/Hamilton Mill, (770) 945-5355